Customer Service
February’s Blog Post is Customer Service.
On that note, Customer Service is important in ANY job. The ability to successfully deal with people, good or bad, is crucial to a successful job. Whether it be dealing with a co-worker, a customer, or your boss; because if word gets around that you can’t/couldn’t handle a problem well, then your job becomes endangered.
Lets focus on just the customer aspect, and how this relates to the Web Profession.
Say you get a job, and you set up everything the client says just perfectly, yet they seem unhappy when you show them the finished project. In this case it was probably an instance of miscommunication that caused the problem. When your dealing with a case like this, then how you deal with, and solve, the problem is key to Customer Satisfaction, and inherently displaying your Customer Service abilities.
The best way would be to sit down and discuss when the problem had occurred, for your own future reference and the clients, and work out a compromise to fix the issue, like you could work on the project longer for little to no cost.
Although not every encounter with a dissatisfied customer will turn out perfectly, you can usually come out with both parties benefiting in some way or another.
But be forewarned, even one bad case of Customer Service ‘can’ have a devastating effect on your business. An example would be a well-known blogger is unhappy with your work, and you both can’t come to a good compromise. And (s)he rants and raves about how awful you are, word will get around and you may lose potential business.
